Technology Issues
Password Issues
If you're having trouble logging in to Single Sign-On, the Portal, or Email, contact the Rinker Technology Center atISHelp@flsouthern.edu or 863.616.6426(call or leave a voicemail. Staff will return your call).
Help Desk Hours:
|
Day |
Hours |
|
Monday – Thursday |
8:00 AM – 11:00 PM |
|
Friday |
8:00 AM – 9:00 PM |
|
Saturday |
1:00 PM – 7:00 PM |
|
Sunday |
3:00 PM – 11:00 PM |
When emailing, please include:
- Your name and student ID number
- Your phone number
- Which password you need help with(Single Sign-On, Portal, or Email)
- Your date of birth(for verification)
Work Requests
Room Key Issues: If your key is lost or if your key isn't working, contact your Community Director or stop by the Rogers Building front desk. Please do not submit a Work Request for key issues.
For all other IT requests, visit the link below.
Information Technology Requests
The account number is: 336265139
The submittal password at the bottom of the form is: gomocs
Internet
On-Campus Residents
Connect to FSC MocSpot 2.4 or 5G using the password: wireless.
If you're experiencing internet issues, submit an Information Technology Request so the Rinker Technology Center can assist you.
Submit an IT Work Request Campus NetworkOff-Campus Residents
(College-owned apartments or houses): Your off-campus apartment or house has an individual router. Your network name and password are printed on the bottom of your router.
If you're having internet issues, start with the Troubleshooting Guide. An Ethernet cord and a computer with an Ethernet port are required; if you don't have these, contact your Resident Advisor for assistance.
If issues persist, contact the Office of Student Life at studentlife@flsouthern.edu so a staff member can follow up on your concern.